Contact Us

Got a question about one of our reviews, a correction to flag, or just want to share your experience with a sweepstakes casino? This page has everything you need to reach the team behind theclevelandfan.com. We read every message and take reader input seriously — it directly shapes how we research and update our coverage.

How to Reach Us

The quickest way to get in touch is by email. Send your message to [email protected] and we'll aim to respond within 48 hours on business days. For more detailed queries — particularly those involving factual corrections or review feedback — a short, clear subject line helps us route your message to the right person faster.

We don't currently operate a live chat or phone line. Email is the single channel we monitor, and it's where you'll get the most considered reply.

What You Can Contact Us About

We welcome messages on any of the following:

• Review accuracy: If you've spotted an error in one of our sweepstakes casino write-ups — a changed welcome offer, an updated eligible-states list, or a redemption threshold that no longer matches — let us know. Our fact-checking process is ongoing, and reader reports help us stay current.
• Site content and coverage: Suggestions for platforms or topics we haven't yet covered are always welcome. We can't guarantee we'll add every suggestion, but we do read them all.
• Responsible gambling concerns: If you or someone you know needs support, please visit our responsible gambling page for guidance and resources. That page is the right starting point — our contact inbox is not a crisis line.
• Editorial or commercial enquiries: For partnership or advertising questions, email us with a clear description of what you're proposing. Please read our terms and conditions before reaching out on commercial matters.
• General feedback: Found the site useful? Have an idea that would make it easier to use? We're genuinely interested.

What We Can't Help With

A few things are outside our remit, and it's worth knowing before you write in:

• We are an independent comparison and review site, not an operator. We cannot access your account, process redemptions, or resolve disputes with any sweepstakes casino platform directly.
• If you have a complaint about a specific platform — a delayed prize redemption, a verification issue, or a promotional discrepancy — you'll need to contact that operator's support team. Links to individual platforms appear on their respective review pages.
• We can't provide legal or tax advice. Prize redemptions from sweepstakes casinos may be subject to federal and state tax obligations; if you're unsure about your situation, consult a qualified tax professional or refer to official IRS guidance.

About Our Editorial Team

Our reviews are researched and written by a small editorial team led by Abigail Katz. We review sweepstakes casino platforms by examining their dual-currency model, welcome offers and ongoing promotions, game libraries, redemption processes, identity verification requirements, and state eligibility. Commission arrangements with operators do not influence ranking or editorial judgement — you can read more about how we work on our about us page.

We cover new sweepstakes casinos as they launch, track changes to existing platforms, and flag when eligibility or terms shift in ways that matter to players. If you've noticed something we've missed, your message helps us keep that process sharp.

Response Times

We don't send automated acknowledgement emails, so if you haven't heard back within the timeframe above, a brief follow-up to [email protected] is always fine.

A Note on Reader Privacy

Information you send us by email is used only to respond to your query. We don't add contact addresses to mailing lists or share them with third parties. For the full picture on how this site handles data, our terms and conditions cover the relevant detail.